Terms of Service

Effective Date: 2026-03-24

PolyDB is a developer tool. These terms are written plainly so you actually understand what you're agreeing to.

1. Service Description

PolyDB Cloud is a multi-model database-as-a-service operated by PolyDB. We give you a managed database that supports 16 data paradigms — SQL, Document, Key-Value, Vector, Graph, Stream, Spatial, Time-Series, Analytics, Object Storage, Memory, Temporal, Full-Text, Blob, Iceberg, and Transactions — all through a unified API accessible via MCP, REST, and A2A protocols.

Your database runs on PostgreSQL (via Neon) isolated to your tenant. You connect using API keys; you never see the underlying connection string.

2. Account Terms

• You must provide a valid email address to create an account.
• You are responsible for keeping your password and API keys secure.
• API keys are generated per-account and can be rotated at any time via DELETE /api/tokens/{id} and POST /api/tokens.
• You may not share your account or API keys with third parties at scale (CI systems and team members on the same account are fine; reselling access is not).
• You must be at least 18 years old or have parental consent to use PolyDB Cloud.
• One account per person or organization. Duplicate accounts may be merged or terminated.

3. Billing Terms

• Billing is processed by Stripe. By providing payment information, you agree to Stripe's terms.
• Subscriptions are billed monthly in advance on the calendar date you signed up.
• Overage charges (compute units beyond your plan bucket, storage overages) are billed at the end of each billing period.
• Prices may change with 30 days notice. We'll email you before any price increase affects your account.
• Refunds are handled case-by-case. If PolyDB is at fault for a service disruption, we will credit your account. Email support@polydb.dev.
• Downgrading tiers takes effect at the next billing cycle. You retain your current limits until then.
• If payment fails, we'll retry for 7 days before suspending your account. Your data is not deleted immediately on suspension — see Section 8.

4. Acceptable Use

You may use PolyDB Cloud for any lawful purpose. You may not:

• Store illegal content (CSAM, stolen credentials, contraband)
• Use the service to attack other systems (port scanning, DDoS, credential stuffing)
• Attempt to access other tenants' data
• Reverse-engineer the service infrastructure or attempt to extract our proprietary systems
• Resell API access without a written agreement with us

We reserve the right to suspend accounts that violate these terms without prior notice. We'll try to warn you first unless the violation is severe.

5. Data Ownership

Your data is yours. Full stop.

• You own everything you store in PolyDB Cloud.
• We do not mine your data, train models on your data, or sell your data to third parties.
• We access your data only to operate the service (backups, debugging with your permission, compliance with legal obligations).
• When you delete your account, we delete your data within 30 days. See Section 8.
• You can export your data at any time via the API.

6. Service Availability

• Hobby tier: Best effort. No SLA. We aim for high availability but make no guarantees. Databases may scale to zero during inactivity.
• Pro tier: Best effort with priority support response. No formal SLA yet (we'll add one as we grow).
• Enterprise tier: SLA terms negotiated in your Enterprise agreement.

We run on AWS Fargate in us-east-1. Planned maintenance will be announced at least 24 hours in advance via email or status page.

7. Intellectual Property

• PolyDB software is licensed under the Business Source License 1.1 (BSL 1.1). You may use it freely for non-competing purposes.
• The PolyDB name and logo are our trademarks. Don't use them to imply official endorsement without permission.
• You grant us no rights to your data beyond what's needed to operate the service.

8. Termination and Data Deletion

If you cancel:

• Your subscription ends at the close of the current billing period.
• Your data remains accessible until then.
• After cancellation, your data is deleted within 30 days.

If we terminate your account (policy violation):

• Access is suspended immediately.
• If termination is not due to egregious violation, you have 7 days to export your data.
• Data is deleted within 30 days of termination.

If PolyDB shuts down:

• We'll give at least 90 days notice.
• You'll have full access to export your data during that window.

9. Limitation of Liability

To the extent permitted by law:

• PolyDB is not liable for indirect, incidental, special, or consequential damages arising from your use of the service.
• Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.
• We are not liable for data loss caused by your own actions (accidental deletion, SQL mistakes, etc.). We maintain backups but cannot guarantee point-in-time recovery at all tiers.

This limitation applies even if we've been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold PolyDB harmless from claims arising out of your use of the service in violation of these terms or applicable law.

11. Changes to These Terms

We'll update these terms as the service evolves. For material changes:

• We'll email you at the address on your account at least 14 days before the change takes effect.
• Continued use after the effective date constitutes acceptance.
• If you disagree with changes, you may cancel before they take effect and receive a prorated refund for the unused portion of your current billing period.

The current version of these terms is always at https://beta.polydb.dev/terms.

12. Governing Law

These terms are governed by the laws of the United States. Disputes will be resolved through binding arbitration under AAA rules, except either party may seek injunctive relief in court for IP violations.

13. Contact

Questions? Email us at support@polydb.dev. We're a small team and we read everything.